Shipping & Returns

Shipping And Handling

Orders are shipped by UPS Ground & UPS Surepost, but we do reserve the right to ship USPS.

Shipping to Alaska, Hawaii, PR, P. O. Boxes, APO and Internationally will be calculated separately and the customer will be notified via email to approve shipping charges before the order is processed . Please use the "Other" option. The $77 is not accurate but will be quoted per order and no charge will be applied without approval of quote unless the quote is less than $77.

2-3 Business Day shipping can be requested by contacting us.  

Customer is responsible for all customs & duty fees required on their order if shipped outside the USA. If customer does not pay such customs & duties, Dr. Chile Pepper is required to pay them plus a penalty. When this occurs, the customer will be charged the fees + penalty fees + a $5.00 processing fee.

Shipping & Handling address errors made by the customer, non-delivery due to customer moving, invalid address or non-availability of customer to sign for package where required, results in a fee to Dr. Chile Pepper and such fees will be charged to the customer's account at our discretion + a $5.00 processing fee.’

If customer provides a P.O. Box or other ship to address that UPS does not deliver to and chooses the UPS Ground delivery, we reserve the right to charge actual Post Office charges + $4.00. We also reserve the right to use the shipping method of our choice.

Thank You!

Back Orders

While we try to fill all orders as received, circumstances beyond our control sometimes make that impossible. If we
are out of an item but will be able to fill your order within a few days we will hold your order until we can ship complete and notify you by e-mail. If an item will be unavailable for a longer period of time we will also contact you but also reserve the right to make needed adjustments to any order. You will only be charged for what we ship and the shipping & handling charge may be reduced.

Our business is operated from Wisconsin

Delivery Schedule 

We normally ship your order within 72 hours. When holidays are involved, shipping is governed by carrier pickup and in extreme weather, we may hold shipping to prevent freezing or overheating damage. You will normally receive your order in 5-10 business days. UPS does not pick up or deliver on Saturday or Sunday except by special arrangement involving an extra fee.

Reaching Us

 If you need to reach us, please email us using the link on the store page, alternatively, you can call on 715-318-3117 (International +44 715-318-3117) or write to us at N50252 Floyds Rd, Osseo, WI United States

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Returns Policy

Returned goods (for any reason) are subject to a 10% re-stock fee + cost of return shipping at our discretion. All damage MUST be reported to us within 48 hours after carrier stated delivery time of package.